*** COMING SOON ..... MAC HELP DESK ***
On December 12, 2016, a Customer Help Desk for Moves, Adds or Changes for Hosted VoIP, IQ SIP and Integrated Access (Core Connect Enterprise and Fiber Plus) will be launched. More information on how to contact the HelpDesk will be provided later.
This single client can operate on Windows PC, MAC, and iOS and Android mobile platforms. It also supports video and presence if elected. You can order inventory via your administrator, or by contacting your CenturyLink account team.
*** TRAINING VIDEOS HAVE BEEN ENHANCED***
Training videos for Intermediate and Advanced feature functionality are now available. Access by clicking the link below, or from within your portal under Help:
Video Link: Click HERE
Access via Portal: Log into the Administrator or End User portal, then click on Help from the main menu, then click on Handset Training Videos.
*WHAT'S NEW IN YOUR PORTAL?*Feature enhancements were made to our portals on 8/12/16. Click below to review what's new in your portal!
Administrator Portal enhancements, click HERE
End User Portal enhancements, click HERE
Attention: CenturyLink Managed VoIP, Managed VoIP Bundle, IPTelS, or CIPS service customers --
Users of these services now have access to 911 emergency service by directly dialing '9-1-1'. Users who
make their outgoing calls dialing an '8'+ number may dial 9-1-1 or 8-9-1-1. Users who make their outgoing
calls dialing a '9'+ number may dial 9-1-1 or 9-9-1-1. If you are an Office Administrator, please advise
your users of how to dial 911 from their VoIP phone.
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped
to handle TTY calls.
Telecommunications Relay Service (TRS) can be accessed by dialing 7-1-1 or using the toll-free number listed in your telephone directory.
Click HERE for more information about TRS.
Control Center Help Desk, Call 877-878-7543 or